All systems are operational

Past Incidents

18th October 2019

No incidents reported

17th October 2019

Compute Nodes LA Networking

[17:00] Due to the auto-provisioning system of our upstream provider, one of our core network machines was forcefully powered down. This caused catastrophic failure of the machine, forcing us to boot into emergency mode to get the network operational. In order to prevent this in the future, access has been withdrawn from the faulty upstream application. We will be issuing SLA credit for the inconvenience this has caused our LA customers.

[15:23] We are still working with remote hands to restore network connectivity in Los Angeles. We will update as we know more

[14:49] We have identified the cause of the issue and are working with remote hands to resolve this as quickly as possible.

[14:22] We are investigating an outage of our core networking infrastructure in Los Angeles.

16th October 2019

No incidents reported

15th October 2019

No incidents reported

14th October 2019

No incidents reported

13th October 2019

No incidents reported

12th October 2019

No incidents reported

11th October 2019

Compute Nodes Los Angeles core

A line card failed in our core routing equipment and needs to be replaced by remote technicians in CoreSite LA2. We have spares on-site.

CoreSite LA2 have been extremely slow to action our requests - This will be followed up. However equipment is back online.

10th October 2019

Compute Nodes Maintenance

We will be performing rolling maintenance and upgrades in Los Angeles for 48 hours.

Please expect your service to be unreachable for a maximum of 40 minutes, if it is unreachable for longer, please contact support.

9th October 2019

No incidents reported

8th October 2019

No incidents reported

7th October 2019

No incidents reported

6th October 2019

No incidents reported

5th October 2019

No incidents reported

4th October 2019

No incidents reported

3rd October 2019

No incidents reported

2nd October 2019

No incidents reported

1st October 2019

No incidents reported

30th September 2019

No incidents reported

29th September 2019

No incidents reported

28th September 2019

No incidents reported

27th September 2019

No incidents reported

26th September 2019

No incidents reported

25th September 2019

No incidents reported

24th September 2019

Compute Nodes Network unreachable

We're aware of a major outage in our Hong Kong location, we've reached out to our data centre partner and are awaiting an update.

Update +36m: We've had confirmation a power event happened and this caused the data centres network core to go offline, their technicians are currently investigating why and will replace and reconfigure the failed networking hardware as soon as possible.

Update +61m: Our equipment is now reachable, we will investigate and correct any issues caused on our equipment from this outage and monitor the situation.

23rd September 2019

No incidents reported

22nd September 2019

No incidents reported

21st September 2019

No incidents reported